Our Privacy Policy
Steadfast Group Limited ABN 98 073 659 677
We are bound by the Federal Privacy Act, 1988 and its National Privacy Principles (NPPs), which set out standards for the collection, use, disclosure and handling of personal information.
Personal information is essentially information or an opinion about a living individual whose identity is apparent or can reasonably be ascertained from the information or opinion (e.g. a name and address).
How and why we collect personal information
We collect personal information either directly from the relevant individuals or indirectly from third parties. For example, a Shareholder may not only provide us with information about themselves for the purpose of obtaining our services but also about others who they represent. We may also obtain personal information third party sources, for example from referees or references, underwriters, premium funders and other service providers and other publicly available sources etc.
Information collected may include, for example: identifying information such as name and contact information including telephone and facsimile numbers and email address, information relating to the operation of a client’s business and reference information. This information may be collected in a number of ways, for example: via telephone, in writing or via email.
We collect personal information to be able to provide Shareholder benefits and services and to facilitate adequate management of such benefits and services on behalf of our Shareholders. We also collect personal information to allow us to meet our legal obligations.
Other purposes that we collect personal information for include: helping to develop and identify products and services that may interest Shareholders and clients, conducting market or customer research and developing, establishing and administering alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services.
The personal information we collect is only made available to those officers of Steadfast or third parties as is required in order to provide the benefits and services described above.
If the required personal information is not provided, we or any involved third parties may not be able to provide appropriate services. Personal information is collected for the purposes described above. For example, an individual or business may elect to remain anonymous if making a general inquiry relating to the services Steadfast offers.
How we use and disclose personal information
The personal information that we collect is used for establishing and maintaining products and services, reviewing Shareholder's and client's ongoing needs, enhancing Shareholder and client's services and product options and providing ongoing information or opportunities that we believe may be relevant. We may disclose personal information to our Shareholders, insurers, reinsurers, other insurance intermediaries, insurance reference bureaus, industry bodies and groups as well as our advisers such as lawyers and accountants in connection with such use.
We do not otherwise use or disclose personal information for any purpose that is unrelated to our products and services or that you would not reasonably expect (except with your consent).
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect, use or disclose it. All personal information related to you and identified by you as being incorrect will be updated by us in our database and, where applicable and appropriate, on our website.
What we expect of you and third parties we deal with
When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described in this document).
If you have not done this, you must tell us before you provide the relevant information.
If we give you personal information, you and your representatives must only use it for the purposes we have agreed to.
You must meet the requirements of the National Privacy Principles set out in the Privacy Act 1988 and this policy, when collecting, using, disclosing and handling personal information on our behalf.
You must also ensure that your agents, employees and contractors meet the above requirements.
Security of your personal information
We endeavour to protect any personal information that we hold from misuse and loss and to protect it from unauthorised access, modification and disclosure.
For example, we maintain physical security over our paper and electronic data stores and premises such as locks and security systems. We also maintain computer and network security; for example: we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems.
We take reasonable steps to ensure that your personal information is permanently removed from our database and website (where applicable) and any paper records are destroyed or de-identified where information is identified as no longer being required.
Transfer of information overseas
We may transfer your personal information overseas where it is necessary to provide our service. In most cases, we only do this with your consent.
Opting out
If we send you any information about services or products which you so not wish to receive or you do not want us to disclose your personal information to any other organisation (including related bodies corporate) you can opt out by contacting us at:
Steadfast Group Limited
Level 3
99 Bathurst Street
Sydney NSW 2000
P O Box A980
Sydney South NSW 1235
Telephone: +61 2 9495-6500
Facsimile: +61 2 9495-6565
Web: www.steadfast,com.au
How to contact us
If you wish to gain access to your personal information or you want us to correct or update it or you have a complaint about a breach of your privacy or any other query relating to our Privacy Policy, contact our Company Secretary during business hours on:
Telephone: +61 2 9495-6500
Facsimile: +61 2 9495-6565
Or write to us at:
Steadfast Group Limited
Level 3
99 Bathurst Street
Sydney NSW 2000
P O Box A980
Sydney South NSW 1235
No fee will be charged by Steadfast for an access request. However, we may charge the reasonable cost of complying with the access request.
We will respond to your query or complaint as soon as possible and will try to resolve any complaint within 14 working days. If this is not possible, we will contact you within that time to let you know how long we estimate that it will take to resolve your complaint. Any unresolved complaints should be referred to the Privacy Commissioner.
NOTE: For further information on Privacy visit the Federal Privacy Commissioner's Website at: http://www.privacy.gov.au/act
