Codes of Practice & Complaints
Insurance Brokers Code of Practice

Steadfast Group Ltd subscribes to the Insurance Brokers Code of Practice.

The Insurance Broker’s Code of Practice demonstrates the Australian insurance broking industry's professional commitment to its clients. The Code is administered by the Code Administration team at the Financial Ombudsman Service (FOS). The Code applies to the relationship between Insurance Brokers and their clients. It describes key service standards that clients can expect from brokers, as well as an overview of the complaints and disputes handling process. The Code has been specifically developed by the National Insurance Brokers Association (NIBA) to be a user-friendly and helpful tool for both insurance brokers and their clients.

The objective of the Code is to build upon the professional competence in the insurance broking profession, increase consumer confidence in insurance brokers and increase knowledge of the important role they play. The service standards outlined in the Code are also aimed at safeguarding self-regulation of the broking industry.

Steadfast supports and encourages adoption of the Code by all Steadfast Network Brokers.

Click here to view a copy of the Code.


Complaints & How to Resolve them

Steadfast Group Limited’s Internal Dispute Resolution (IDR) & External Dispute Resolution (EDR) Facilities

Steadfast Group Limited is an Australian Financial Services (AFS) Licensee - (License No: 254928).

Click on the following link to download and view our Financial Services Guide (FSG) which contains details on Steadfast’s Internal Dispute Resolution (IDR) & External Dispute Resolution (EDR) Facilities.

Please note: 
In the event of a complaint against Steadfast Group Ltd, you should utilise Steadfast Group Ltd’s IDR facility first by contacting our complaints officer, details below).
If you have a complaint against a Steadfast Network Broker you should contact your broker to utilise their IDR facility first.
Steadfast Group Limited's Board, management and staff have a commitment to efficient and fair resolution of complaints. The Company demonstrates a culture that acknowledges customers' rights to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about Steadfast Group Ltds services:

Allan Reynolds

Complaints Officer
Steadfast Group Limited
Level 3, 99 Bathurst Street
Sydney NSW 2000

PO Box A980
Sydney South NSW 1235
Ph: (02) 9495 6525
Fax: (02) 9495 6565

If the complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to:

Financial Ombudsman Service (FOS)

Street Address - Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008 
Mailing address - Financial Ombudsman Service, GPO Box 3, Melbourne 3001

Phone: 1300 78 08 08
Fax: 03 9613 6399